Across industries, IT budgets for “run the business” initiatives have declined steadily over the past few years. Yet despite having fewer dollars to spend on activities such as application maintenance and extensions, many senior leaders still expect IT to deliver outcomes that meet if not exceed their strategic business objectives.

To deliver on these expectations, IT must initiate a more rigorous review of the ROI measurement process and consider embracing a managed services-based approach to managing their portfolios. This approach, in our experience, can simultaneously reduce costs and increase the value delivered to business.